General Terms & Conditions
These General Terms and Conditions (“Terms”) govern your access to and use of the Remit Hope platform, including its website (remithope.org), mobile applications, and all associated services (collectively, the “Platform”). The Platform is operated by Remit Hope, a company registered in the United Kingdom under company number 16414113, with its registered office at The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW.
By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our AML/CFT/PF Compliance Policy (collectively, the “Agreements”). If you do not agree to these Terms, you must not use the Platform.
- Definitions
- “Platform”: Refers to Remit Hope, including its website (remithope.org), mobile applications, and all associated services facilitating social crowdfunding for development initiatives in Africa.
- “User(s)”: Any individual or entity accessing or using the Platform, including Donors and Campaign Creators.
- “Donor(s)”: A User who contributes funds to a Campaign on the Platform.
- “Campaign”: A fundraising initiative or project published on the Platform by a Campaign Creator.
- “Contribution” or “Donation”: Any financial amount pledged or transferred by a Donor to a Campaign.
- “Beneficiary”: The ultimate recipient of the funds raised through a Campaign.
- “Content”: Any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials accessible on the Platform.
- “Our Services”: The facilitation of crowdfunding, impact reporting, and related support provided by Remit Hope.
- “Agreements”: Collectively refers to these General Terms and Conditions, the Privacy Policy, and the AML/CFT/PF Compliance Policy.
- Acceptance of Terms
2.1. By registering for an account or using the Platform, you agree to be bound by these Terms. You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
2.2. If you are accepting these Terms on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” and “your” will refer to that entity.
2.3. Your continued use of the Platform after any modifications to these Terms signifies your acceptance of the updated Terms.
- Remit Hope Services
3.1. Crowdfunding Platform: Remit Hope provides a digital platform that connects Donors with Community-based organisations seeking to raise funds for various development initiatives, primarily across Africa, aligned with Sustainable Development Goals (SDGs).
3.2. Donation Channels: Donations can be made directly through the Remit Hope website using accepted payment methods (e.g., Visa/Mastercard, PayPal) or, where integrated, as an add-on during remittance transactions processed by partner Money Transfer Operators (MTOs).
3.3. Impact Reporting: Remit Hope aims to provide transparency and accountability by facilitating reporting from Beneficiaries to Donors regarding the use and impact of funds.
3.4. No Financial Advice: Remit Hope does not provide financial, investment, legal, or tax advice. All information on the Platform is for informational purposes only.
- Donations and Disbursements (for Donors)
4.1. Donation Process: Donors can make contributions to Campaigns through the payment methods offered on the Platform. All Contributions are made at the Donor’s sole discretion and risk.
4.2. Irrevocable Contributions: Once a Contribution is made, it is generally irrevocable. Refunds are typically only issued in specific circumstances as outlined in Remit Hope’s Refund Policy (if any) or as stated within the FAQ: “If a campaign doesn’t reach its funding goal, all contributions are refunded to the donors.
4.3. Payment Processing Fees: Donors acknowledge that payment processing fees may be deducted by third-party payment processors from their Contribution, as disclosed at the time of donation. Remit Hope does not charge platform fees to Donors for fundraising campaigns, but may derive revenue from administrative fees on matching funds or other sources that do not directly impact donor contributions.
4.4. Disbursement to Beneficiaries: Funds raised for a Campaign are disbursed to the Beneficiary by Remit Hope according to agreed-upon schedules and after successful completion of all required compliance checks.
4.5. Tax Deductibility: Donors acknowledge that whether Contributions are tax-deductible depends on the legal status of the Beneficiary and the Donor’s jurisdiction. Remit Hope does not provide tax advice, and Donors are advised to consult with a tax professional.
- Platform Fees and Revenue Model
5.1. No Direct Donor Fees: As stated in the FAQ and presentation, Remit Hope does not generally charge platform fees directly to Donors for standard fundraising.
5.2. Administrative Fees on Matching Funds: Remit Hope may charge an administrative fee on matching funds provided by institutional partners. This fee supports the Platform’s operations.
5.3. Other Revenue Streams: Remit Hope may generate revenue through other avenues, such as grants from institutional donors.
- Intellectual Property
6.1. Platform Ownership: All intellectual property rights in the Platform and its Content (excluding User-generated Content) are owned by Remit Hope or its licensors. You may not reproduce, distribute, modify, or create derivative works of any part of the Platform without explicit written permission from Remit Hope.
6.2. User-Generated Content: By submitting Content to the Platform, Community based organisations grant Remit Hope a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the Platform and Remit Hope’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Platform (and derivative works thereof) in any media formats and through any media channels.
6.3. Warranties on Content: You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish Content you submit to the Platform.
- Disclaimers and Limitation of Liability
7.1. “As Is” Basis: The Platform and Our Services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
7.2. No Guarantee of Success: Remit Hope does not guarantee that any Campaign will achieve its funding goal or that any specific impact will be realised from Contributions.
7.3. Third-Party Content and Links: The Platform may contain links to third-party websites or services that are not owned or controlled by Remit Hope. Remit Hope has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
7.4. Limitation of Liability: To the maximum extent permitted by UK law, in no event shall Remit Hope, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Platform.
- Any conduct or content of any third party on the Platform.
- Any content obtained from the Platform.
- Unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable UK law.
- Indemnification
You agree to defend, indemnify, and hold harmless Remit Hope and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from, or arising out of:
- Your use and access of the Platform, by you or any person using your account and password.
- A breach of these Terms.
- Your Content posted on the Platform.
9. Termination
9.1. By You: You may terminate your account at any time by contacting Remit Hope customer support.
9.2. By Remit Hope: Remit Hope may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms or the other Agreements.
9.3. Effect of Termination: Upon termination, your right to use the Platform will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
- Governing Law and Jurisdiction
10.1. These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
10.2. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in London, England, and you hereby consent to the jurisdiction and venue of such courts.
- Dispute Resolution
11.1. In the event of any dispute or claim arising out of or in connection with these Terms or the Platform, you agree to first attempt to resolve the matter amicably through direct negotiation with Remit Hope.
11.2. If a resolution cannot be reached through negotiation, the parties agree to consider alternative dispute resolution methods, such as mediation, before resorting to litigation.
- Changes to These Terms
12.1. Remit Hope reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
12.2. By continuing to access or use our Platform after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Platform.
- Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
- Entire Agreement
These Terms, together with the Privacy Policy and AML/CFT/PF Compliance Policy, constitute the entire agreement between you and Remit Hope regarding your use of the Platform.
- Contact Us
If you have any questions about these Terms, please contact us:
- By email: information@remithope.com
- By postal address: Hill Dickinson Llp 7th Floor, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW.
